FIONA WATT  optometrists

020 8944 6886

To all our patients, neighbours and friends,

I hope you and your families have kept well in this pandemic. On 28th May, our governing body changed the guidance on providing eye examinations.  As the pandemic has progressed, inevitably there is now an expanded range of circumstances where an eye examination can be considered an essential requirement.

For example:

• Patients who require an appointment due to clinical risk factors that are being monitored by the clinician.

• Patients with a minor reduction in vision, and patients with broken spectacles that have been “making do” with older spectacles with an out-of-date prescription.

• Patients who are anxious or concerned about their vision, in the absence of clear clinical indications.

We will be making appointments from Monday 1st June 2020.  All patients will be considered on an individual case by case basis, using remote telephone triage in the first instance to determine whether the patient requires a face to face appointment. 

The health and well-being of our patients, customers and colleagues is our top priority, so we are taking the following measures to help everyone keep safe.

Pre-screening of all patients.
Restricting the number of patients being allowed into the practice at one particular time to maintain social distancing.
Patients will be requested to use alcohol hand gel on entering the practice.
All equipment being immediately disinfected after use, including chairs and tables.
Regular cleaning and disinfection of all areas.
Personal protective equipment (PPE) being used for close examinations.
All spectacle frames tried on will be immediately disinfected before being put back on display.
Dispensing measurements can be done using our Visioffice machine allowing minimal patient-dispenser contact.
Contact lenses can be ordered by phone or email and can be posted to you.
Payments can be made by contactless or by phone.  Our PDQ terminal is disinfected after each use.  No cash payments will be accepted.

To make an appointment please call the practice on 0208 944 6886. 

Please note if you are suffering with any of the symptoms of coronavirus or self-isolating you will not be able to attend our practice until your period of isolation is complete.

Symptoms of coronavirus are:

a high temperature
a new continuous cough or
a loss or change to your sense of smell or taste

Self isolation is advised if:

you have any of the above symptoms

you're waiting for a coronavirus test result
you've tested positive for coronavirus – this means you have coronavirus
you live with someone who has symptoms, is waiting for a test result or has tested positive

 There is separate advice if you're told by NHS Test and Trace that you've been in contact with a person with coronavirus.

If you get symptoms of coronavirus (a high temperature, a new continuous cough or a loss or change to your sense of smell or taste):

use the NHS 111 online coronavirus service to find out what to do and get a coronavirus test – call 111 if you cannot get help online
anyone you live with must self-isolate until you’ve been tested and received your result

Thank you for your continuing support. We wish you all the very best,

Kind regards,

Neha Patel and the team at Fiona Watt Optometrists.

Coronavirus
(COVID-19)
An Important Update
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